FAQ
Frequently Asked Questions (FAQ)
Order Processing & Delivery
Q: How long does it take to process my order?
- Brazilian Hair: If you are within the DMV area and choose local delivery, your order will be delivered within two hours (between 10 AM and 4 PM, M-Sat).
- Raw Indian Hair: These orders require nine business days to process before shipping.
Q: What happens if I choose express shipping or local delivery for Raw Indian Hair?
- Even if you select express shipping or local delivery, Raw Indian Hair orders will not be shipped or delivered until after the full nine-business-day processing period is complete.
Order Cancellation Policy
Q: Can I cancel my order?
- Yes, but you must cancel within six hours of placing your order. After this time, your order will be processed, and you will need to wait for the full processing and delivery time.
Shipping & Delivery
Q: Do you offer same-day delivery?
- Yes! Brazilian Hair orders within the DMV area can be delivered within two hours between 10 AM and 4 PM, M-Sat.
Q: How will I know when my order ships?
- You will receive a confirmation email with tracking information once your order has been shipped.
Contact & Support
Q: What if I have more questions?
- We’re happy to help! You can reach us at lacedbylayy@gmail.com or reply to your order confirmation email.